We want you to be completely happy with your purchase. This policy explains your rights and how to return items if needed.

Your Right to Cancel (Online Orders)

Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your order to cancel for any reason. You then have a further 14 days to return the items to us.

To cancel your order:

• Email us at rachel@rachelmeehan.co.uk with your order number and "I wish to cancel my order"

You don't need to give a reason, but we'd appreciate any feedback to help us improve.

How to Return Items

Once you've notified us of cancellation:

1. Pack items securely in original packaging if possible

2. Include your order number  and contact details inside the package

3. Send to: rachel Meehan, Hillmount Cottage, Birgham, Nr Coldstream TD12 4NE

4. We recommend using a tracked service and keeping proof of postage

Return postage: You are responsible for the cost of returning items to us, unless the items are faulty. We recommend ROYAL MAIL TRACKED 48 SERVICE for returns.

Refunds

We will process your refund within 14 days of receiving your returned items. Refunds are made to your original payment method.

Your refund will include:

• Full price of items returned

• Original standard delivery cost (if returning all items from an order)

We may reduce your refund if items show signs of use beyond what's necessary to inspect them

Items That Cannot Be Returned

Some items are exempt from the cooling-off period:

• Personalised or custom-made items made to your specifications

• Items that become inseparably mixed with other items after delivery

Faulty or Damaged Items

• If your item is faulty or arrives damaged, please contact us within 30 days for a full refund. We will also cover the return postage for faulty items.

• After 30 days, we can offer repair or replacement under the Consumer Rights Act 2015. Please contact us at rachel@rachelmeehan.co.uk with photos of the fault.

Exchanges

• We don't offer direct exchanges. To get a different size or colour, please return your original item for a refund and place a new order.

Questions?

• Contact us at rachel@rachelmeehan.co.uk if you have any questions about returns.